Warranty: The engines have a warranty period of 2 years or 25h, whichever comes first. Warranty covers parts and labour and excludes the shipment costs. Please download and check the engine manual for warranty details.
Servicing: There are 3 service centres, in Spain, USA and Australia. The USA and Australia service centres are independent companies, not owned by Xicoy so they can refuse to service engines that had been purchased to other places. Soon a new service centre will be opened in Switzerland.
Never ship an engine for repair before contacting us, especially if shipping from outside the EU. Shipping an engine without correct paperwork surely will cause the box to become stuck in customs for some weeks, and will generate extra import charges.
In some countries Xicoy has a service to pick and return your engine through UPS, you pay only when engine is repaired and ready to return in a single invoice. Please contact us including your address for an exact quotation. Typical price for full turnaround is 45EUR in most of EU countries and 150EUR for USA. Shipment costs are not included in the warranty.